The article is devoted to the peculiarities of counseling so-called non-motivated or “bad” clients by the educational psychologists. The article deals with counseling of parents, who are sent to a psychologist by the teachers or by the administration of the institution. In such cases, parents often take the position of “I'm not in it” and “It's not my problem”. The article discusses ways of making contact and engaging parents to work together for the good of the child. One of the conditions for a successful outcome is to establish a trusting relationship with the parents of a child, which is a concern of teachers by his behavior or his academic performance. Another condition is an explanation of how the child's problems may be associated with problems of parents. To do this, it is necessary to explain to the parents that within the family system it is impossible to solve in isolation the child's problems without involving his family. A special group is cases where a child has serious problems associated with disabilities in development, and parents do not want to admit it. The article indicated psychological defense mechanisms that explain this attitude of parents. The study examined the tactics of “double forecasts”, in which it is necessary to clarify what can happen if you do not deal with the child and not listen to the recommendations of the experts, and how to overcome the backlog or behavioral disorders, thanks to the timely help to a child. There are parents with consumer motivation, who are trying to shift responsibility for their child on the shoulders of others. In such cases it is necessary to reorient the parents in terms of responsibility. As long as they do not take responsibility for changes in their lives, no psychologist will not help them. Finally, there are the parents, the work with whom is useless, as they are socially maladjusted persons dependent on alcohol or drugs, or mentally inadequate. This requires a different kind of assistance and other professionals.